Refund Policy
Due to the unique and often one-of-a-kind nature of our materials, all items are final sale.
Our jewelry is delicate and fragile. We are happy to repair most manufacturing faults. Please e-mail an image of your damaged jewelry to discuss possible options. Please follow our care guide for long lasting jewelry.
Manufacturing faults DO NOT include: broken chain; chipped, cracked or broken pearl, shells or gemstones; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which the plating is fading.
Conditions
If you are shipping a faulty item, a refund will be given upon inspection of the item and outgoing postage will be refunded. If you are returning an item for refund or repair, the item MUST be returned in either the original packaging or in a hard case to prevent crushing whilst in the post. Items that are incorrectly packaged and subsequently crushed in postage cannot be replaced. Items that have clearly been worn and damaged either deliberately or by accident are not considered faulty and will not be accepted.
Exceptions
If you want to exchange a ring or weater for different size, please e-mail info@lottie-lottie.com for an exchange form. Please note, we don't cover shipping costs for exchange orders.
